Fragrant Empire takes your privacy very seriously. The privacy notice governs and details the main privacy principle Fragrant Empire (“we”, “us”, “our”) applies to the data we collect and process through our services. The privacy notices describe how Fragrant Empire collects, uses, shares and secure personal information through our services, and also describes your choices regarding our use and your access to your personal information.

How do we protect your personal data?

• We will not transfer your personal data outside the EU without your consent.
• We maintain administrative, technical and physical safeguards designed to protect person information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
• Our checkout process uses industry standard SSL (Secure Sockets Layer) 128-bit encryption which secures your data. However, submission of information over the internet are never entirely secure.
• We process your payments using secure Stripe payment gateway.
• We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Who else has access to the information you provide us?

We may pass your personal data to third parties who are authorised data processors or service providers (i.e. Royal mail, Stripe) to us for the purposes of completing tasks and providing services to you on our behalf. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do so. They will not share your personal information with any organisation apart from us. They will also hold the data securely and retain it for the period we instruct.

How long do we keep your information?

We will hold your personal data on our systems for as long as you are registered with us and for as long afterwards as it is in our legitimate interest to do so or for as long as necessary to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form to comply with future legal obligations (i.e. compliance with tax requirements and exemptions). We will securely destroy all personal information once we no longer need it.

E-newsletter and competitions

We offer you the opportunity to opt-in to subscribe to our e-newsletter. However, you can easily opt-out any time either by clicking on unsubscribe link found in the bottom of the e-newsletter or updating the communication preferences. Alternatively, you can also opt-out by contacting us. Similarly, you can also opt-in or opt-out to receive e-newsletters while participating in competitions or prize draws.

Targeted advertising

Micro-targeting, we allow selected third-parties to use tracking pixels on the site to track browsing habits and interactions across the site.

Information we collect from you on our website

Cookies

We and our authorized partners use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Website, and other information regarding your interactions with our Website.

Analytics

We collect analytics information when you use the Website to help us improve them. We may also share anonymous data about your actions on our Website with third-party google analytics.

Your rights

You have rights under the GDPR:

• to access your personal data
• to be provided with information about how your personal data is processed
• to have your personal data corrected
• to have your personal data erased in certain circumstances
• to object to or restrict how your personal data is processed
• to have your personal data transferred to yourself or to another business in certain circumstances
• to have the right to complaint about how we process your personal data

Complaints and queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Contact us for making any such request.

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office in their capacity as the statutory body which oversees data protection law www.ico.org.uk/concerns

Links to other websites

This privacy notice does not cover the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. You are advised to check our website www.fragrantempire.com regularly for any amendments.

How to contact us

If you want to request information about our privacy notice, you can email customerservice@fragrantempire.com